Case Manager

This position description incorporates the core responsibilities of the job. It is recognized that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

Position Purpose:

The Case Manager under the general supervision of the Workforce Development Manager is responsible for providing resources and referrals to families, conducting home visits, and advocating for families. The incumbent is responsible for maintaining documentation to assist the program in working with clients entering the workforce in case management. He/she is also responsible for providing outreach services employing prevention and intervention techniques, and conducting collateral visits.

Principle Accountabilities:

  1. Home visits - Conduct weekly home visits to monitor level of family functioning and stability to ensure housing, clothing and food needs are adequate. Build and maintain trust and rapport with families. Builds on the strength of family to assist them in meeting their needs and respond to crisis and stress appropriately. Report incidents of child abuse and neglect and assist the family in modifying behaviors and/or conditions or refer to appropriate resources.
  2. Case Management – Identify and articulate critical issues confronting the family. Reviews intake summary and in collaboration with the Social Worker to determine course of action(s). Maintain documentation of interactions among family members during home visits. Assist Social Workers in applying for resources to assist clients and minimizing the barriers that prevents them from obtaining employment.
  3. Outreach - Conduct collateral visits to schools, hospitals, and city council to assist client in understanding responsibilities, and services provided (i.e. Job Training, Job Search).
  4. Resource and Referral – Investigate resources in the community to meet needs of clients. Maintain a current and up-to-date listing of all community based programs, schools, civic associations, churches and businesses to assist clients in obtaining food, clothing, housing, employment, furniture etc. Maintain working relationships with outside agencies to promote the work of CH/SFSC, keep abreast of issues, and to advocate for client services.
  5. Emergency Coverage – Provide emergency coverage to ensure support is available when clients are in need. Receive call and determine level of priority and respond as appropriate. Responds to critical situations in a timely manner.

Education:

Bachelor of Arts Degree in Social Work, Education, Psychology or a combination of High School education and three years formal employment.

Experience:

Two-year experience in community based social services or work in the areas of child development, family relations, and behavioral health or a Bachelor Degree in Social Work, Education, Psychology or a combination of education and experience. Knowledge of community resources. Excellent oral, written and interpersonal skills.